FAQ's

 

**  I am so happy to announce that for US regular priced orders over $100 - shipping is free!  **

For International (non US) regular priced orders over $100 - we will send a separate PayPal invoice for the shipping. While I wish it too could be free - we will be discounting it (with the equal amount of what the US shipping discount would be.)



Q:  How do you ship your orders?
A:   For most pattern/book orders, we ship via USPS Priority Mail. (There may be some instances where we may ship via FedEx.)   For all international orders, we ship via USPS International Priority only.
** Please note that if you have multiple items, & if we can ship your items in a smaller package - then we will refund you the difference - through PayPal -  just as soon as we ship.

If you wish to add insurance to your order - please contact us before placing your order. Any orders shipped internationally may not be traceable after leaving the United States Postal Service hands - depending on a countries postal service. Please know that the customer is responsible for any duty/tariff costs & for responding to a customs or delivery notice for pick up.


Q:  Do you ship internationally?
A:   Yes. Just be sure to choose the 'International' shipping option for your country on the cart page, & it will figure the shipping at the international rate.  For all international orders, we ship via USPS International Priority Flat Rate only. Please note that once a package leaves the posession of the United States Postal Service (USPS) we often lose tracking abilities & cannot guarantee the delivery.


Q:  Are you a 'brick & mortar' quilt shop?
A:  No.  Bren of Brenda Riddle Designs/Acorn Quilt & Gift Company is a designer & we make our patterns, kits & some favorite notions available on our website. We do however, invite you to check your local quilt shop first for our designs, & feel free to ask them to carry the designs you would like. You - the quilter & needleworker, & quilt  & needlework shops are the reason why we are here!


Q:  I am a shop owner. Can I purchase your patterns/books wholesale from your site?
A:  Yes! You will find a link on the wholesale page leading you to the new website & the wholesale page there.

Q:  When you have kits  - are they available at wholesale?
A:   Not at this time. The time factored into the making of a kit - prohibit us from selling them at wholesale prices.


Q:  Where are you located?
A
  We are located a town called Oro Valley - in the beautiful foothills of the Catalina Mountains north of Tucson, Arizona - in the sunny southwest!!